Refund Policy
Last Updated: July 2026
At SyncLab Consulting, we are committed to delivering high-quality training and value to our students. We understand that sometimes circumstances change, and we have designed this Refund Policy to be fair and transparent.
Refund Window
- Initial 7 Days: You are eligible for a full refund within 7 days of your course start date, provided you have not accessed more than 20% of the course content.
- After 7 Days: Refunds are generally not available after the 7-day window, except in cases of technical issues on our side that prevent course access.
- Special Circumstances: We evaluate refund requests on a case-by-case basis for medical emergencies or other exceptional situations. Please contact us to discuss your case.
How to Request a Refund
- Submit a refund request via our Contact Us page with your full name, course name, and reason for the request.
- Our support team will review your request and may ask for additional details.
- Refunds will be processed to the original payment method within 5-7 business days after approval.
- You will receive a confirmation email once the refund has been initiated.
Refund Eligibility
- Your request must be made within the specified refund window.
- You must not have completed a significant portion of the course (more than 20% of total content).
- Refunds are not provided for courses that have been fully or mostly completed.
- Bulk enrollment or corporate training packages may have different terms. Please refer to your specific agreement.
Payment Gateway Processing
Please note that payment gateway fees (typically 2-3%) are non-refundable and will be deducted from your refund amount. The refund timeline may also be subject to your bank or payment provider's processing times.
Questions?
If you have any questions about this Refund Policy, please contact our support team. We are here to help and ensure your satisfaction with our programs.